From the customer's perspective, what three aspects make up a good customer experience?

A good customer experience is centered around three key aspects: usefulness, usability, and enjoyment.

Usefulness refers to how well a product or service meets the actual needs and expectations of the customer. A useful experience ensures that customers feel that what they are using delivers significant value and serves its intended purpose effectively.

Usability revolves around how easy and intuitive the product or service is to use. This aspect is crucial for ensuring that customers can navigate through services or products without confusion or frustration. A highly usable experience enhances customer satisfaction by allowing users to accomplish their tasks efficiently.

Enjoyment ties the emotional aspect into the experience. When customers derive pleasure or satisfaction from using a product or service, it leads to positive feelings associated with the brand, which can encourage repeat usage and loyalty.

Together, these three aspects create a holistic approach to customer experience that leaves a lasting positive impression, thereby driving customer retention and advocacy.